In education Customer Service is important because not only does the product have to perform; but also the customer has to be able to perform using the material.
The nature of an educational website is both product and service.
If a video isn't working please contact us using the "Contact Page" so we know a problem exists. Also contact PayLoadz, the video distribution company for difficulties in the mechanics of downloading.
Contact PayLoadz by clicking here.
If you have questions, please contact us.
Contact us by clicking here.
If you want more or different types of instruction; or even another topic also contact us.
For difficulty in learning the material: contact us and provide detailed information on what you have read or watched, what experience you have, and where you are headed. A response, or responses, using e-mail will be relatively promptly returned. If there are still difficulties with e-mail communication, "Skype" is another communication tool.
Education is a personal experience, and everyone learns differently. Various videos on the same topic are in the works so that different approaches can be offered. The videos are "live" and unrehearsed so a complete, actual teaching experience is available. The fundamentals from one topic will apply to other topics so using a different presentation is also an answer to reaching particular individuals.
With over twenty years experience in teaching these things, the need for individual attention for successful results is important to be addressed.
Plus, these are expensive videos. Good service is part of the package.